Refund Policy

This Refund Policy explains how refunds work for plans and packs purchased on Rank Networks, a product of Shout Loud Digital LLC. By buying a plan or a pack you agree to this Policy. It should be read alongside our Terms of Service.

1. Plans

Plans are packages billed monthly or yearly. Each package covers up to a set number of Google Business Profiles (1 on Solo, 5 on Growth, 25 on Agency, 50 on Scale) and includes one shared pool of monthly credits for all of them. There is no free trial on a plan: it is charged on the day you buy it. You can upgrade, downgrade or cancel a plan at any time. An upgrade is charged at once for the rest of the billing period; a downgrade takes effect at the end of the period, with no refund or credit for the time left. When you cancel, the plan stays active until the end of the period you already paid for, and no further charges are made after that.

If you are not happy with a plan, you can ask for your money back within 7 days of your first plan payment, on any package. This applies to the first plan payment on your account only. Later renewals are not refunded, but you can cancel before the next renewal date at any time. A first plan payment made before November 2, 2026 keeps the 14 days it was sold with.

2. Packs are non-refundable

Packs are a prepaid digital balance. There are three kinds, and each is a separate balance: link building credits (1 credit builds 1 link), audit credits (1 credit runs 1 GBP audit) and Grid Credits (1 Grid Credit is 1 dot on a Grid Ranker map). Once purchased, packs are non-refundable. We can't take a pack back once it has been added to your account.

We make this policy clear up front because packs don't expire. There is no "use it or lose it" deadline. Your balance stays with your account for as long as the account is active, so you only ever need to buy what you intend to use over time.

3. Why this approach

• Packs never expire. You aren't being charged for time. You're paying for capacity that stays with you.
• Every link and audit costs us money. Once a campaign starts producing links or an audit runs, those costs are committed to our network, data and AI providers on your behalf.
• Plans can be cancelled any time. Cancelling stops future charges, so there is no need to dispute a renewal you didn't want.

4. Auto top-up charges

If you have auto top-up enabled, your saved payment method is charged automatically when your balance falls below the threshold you chose. Auto top-up charges are subject to the same non-refundable policy as manual pack purchases. You can disable auto top-up at any time from the Credits page; once disabled, no further automatic charges will occur.

5. When we may issue a refund anyway

At our sole discretion, we may issue a partial or full refund in limited circumstances, including:

• Duplicate or accidental charge. If you were billed more than once for the same intended purchase, contact us and we'll resolve it.
• Unauthorized charge. If a purchase was made without your authorization, contact us within 30 days and we'll investigate.
• Service failure attributable to us. If credits were consumed against a campaign that we materially failed to deliver due to a fault on our side (not third-party platform changes, not your inputs, and not search-engine results), we may grant a credit reversal or refund.
• Where required by law. Some jurisdictions grant statutory refund rights that override this Policy. Those rights are not affected by anything in this Policy.

6. What is not refundable

To be clear, the following do not qualify for a refund:

• Packs you decided you no longer need.
• Plan renewals after your first plan payment, and any plan payment after the 7-day window in Section 1.
• Campaigns that have already produced links, even if results didn't meet your expectations.
• Search-engine ranking outcomes. We never guarantee a specific ranking, traffic, or revenue result. See Section 8 of our Terms of Service.
• Credits, audits or Grid Credits used before you contacted us about an issue.
• Credits, audits or Grid Credits granted as part of a promotional offer, the free Grid Credits on signup, first-purchase audit, plan allowance or referral reward.

7. How to request a refund

If you believe your situation falls under Section 1 or Section 5, email support@ranknetworks.com from the email on your account within 7 days of your first plan payment for Section 1, or within 30 days of the charge for Section 5, and include:

• The receipt number (visible on the Credits page).
• The date and amount of the charge.
• A short description of the issue and any supporting screenshots.

We aim to respond within 3 business days. Approved refunds are returned to the original payment method and typically arrive within 5 to 10 business days, depending on your bank.

8. Chargebacks

Please contact us before filing a chargeback with your bank. We can almost always resolve billing issues faster directly. Filing a chargeback for a plan or pack that was delivered as described may result in account suspension and loss of any remaining balance, and we may dispute the chargeback with evidence of fulfillment.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be announced inside the Service or by email. The "Last updated" date at the top reflects the current version. Changes apply to purchases made after the change takes effect.

10. Contact

Refund questions? Email support@ranknetworks.com.